Tenancy database laws – how we protect you

28-Feb-2017

There’s been a lot of talk about tenant listings on default databases around the country lately. However in our opinion, it’s getting harder to list defaulting tenants.

Furthermore, those that do end up on the list are only on it for three years, which really isn’t a very long time.

Naturally we don’t like listing tenants on a default database as it has a negative impact on their ability to find a home in the future, but as property managers responsible for our clients’ properties we won’t hesitate to do so if it’s warranted.

There are strict guidelines around the types of tenants that can and can’t be listed. In most states of Australia (in NSW a tribunal order is requried to list them) only those tenants who have amounts of rent owing over and above the bond can be listed. This makes sense to us as if the money owing is less than the bond, then the bond is simply used to pay off the debt.  What we do find hard to believe however is that tenants who owe more than the value of the bond can only be listed for a maximum of three years. Why are they not listed until such time as they pay off their debt?

Unfortunately we don’t make the rules, but we can do everything in our power to protect our clients from bad tenants. And the best place to start is in the selection process.


So what do we do to ensure we get you the right tenant?

  • Contact the previous landlord/agency, asking a series of questions about how the tenants cared for the property and sight their previous rental ledger to ensure rent was paid on time.
  • If the previous address was owned by a private landlord, we check to ensure that property was indeed owned by the stated person and it’s not just their friend.
  • Contact all referees
  • Contact the applicant’s employment to confirm all details
  • Facebook, Google, Linked-in checks (you’d be amazed at what we find!)
  • Drive past their previous property where we can
  • Have them provide photos of their previous property where they’re happy to do so
  • If they have pets, have them supply pet references which are checked